Committed to add value and raise performance through collaborative approach. Can I request a disconnection online? Yes you can. on 28-10-2022 09:20. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unique you've got your equipment home, her may need some aid setting she. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Report this profile. Working hard to help connect the nation, shop our offers and order online. 1800 941 114. Introducing the My Virgin Media app . After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Main menu; Bundles. Apple Fitness+ is free for 3 months, then £9. Our team are doing all they can to report scammers and get fake accounts taken down. Strangely, VM also doesn't know when the kit will be collected. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. Returning equipment. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Choose the best spot for your wifi hub. Following the installation and verification of its functionality, you can browse the web or. Turn on your TV and get connected. Regional Customer Premise Equipment Collections Manager Virgin Media. They provide telephone, television. In that case you'll end up with VM. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. Tuning in. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. I cannot access support since I don't yet have an account number and I can't reach support by phone. View your bill. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. Mobile customers. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. View company reviews & ratings. on 18-08-2022 14:29. Virgin Media 3. Posted 1:21:15 PM. I was assured that I would not be billed the £40 (I'm owed £72 as a. Start of main content: What. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. Once the system processes the return, the reminders will stop. Automatic compensation scheme. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Skip to kopf content Accessibility Help . Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. You'll be the person who collects our equipment from active or disconnected customers premises. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. on 05-03-2022 19:10. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. So is this legite thank youEquipment not received. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Home Phone. Good job if you're placed with a good team of people. No phone line. Hello. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I get no refund, no apology. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. £21,968 - £22,369 a year. 3 weeks ago. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. . 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Virgin Media mobile numbers have a separate number to call. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. Options. Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit. Hello. Ilford. Full time People enjoy this job; Good employer; Good shift notice. Having read some of the posts on this forum I am worried that this is. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Manage Your Account. I had an email -. Broadband. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. co. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. 1. I'm a Very Insightful Person, I'm here to share knowledge. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in. The Virgin Media team is available Monday through Friday, 8 a. We appreciate you taking the time and will be sure to pass along your feedback to the team. From £ 38 a month. All our offices and call centres are working to Covid secure guidelines. Re: Problems returning my equipment. Browse Virgin Media Virgin Media. Switched On Families. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. 50 off cable bundle price a month, for first 12 months. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Anyone can find this group. On our wavelength. The firm also unveiled a large tablet and an online store from which its UK. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. Any remaining balance will be applied to subsequent bills until the. Chris. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. on 22-09-2022 11:27. Joining in. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Virgin Media customers can return their equipment for free. Plug the cables into the hub. Equipment Collections Representative Virgin Media. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. The offer can be redeemed on your iPhone. on 19-10-2021 15:13. on 31-01-2023 17:59. If you can get Quickstart, you can choose one of two delivery options. I'm sorry to hear you've been struggling to send your Hub 3 back to us. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. Find out more. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. This place do not work hear as the management a bunch of power ego fools. on 13-01-2023 20:04. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Any remaining balance will be applied to subsequent bills until the. Early Disconnection Fees- PAYM & SIM Only Contract. 2) Any current/modern standard telephone should work via a hub phone connection. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. Finally passed to Alex who informed me kit was ordered and be here today. Step 2. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. . . When you place your order, we'll let you know. You’ll be provided a set number of homes to visit per day through a handheld mobile device. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Great. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . VM don't need the ethernet or coaxial cables returning. Step 3 - Label the box – a letter came with the. I have requested a collection of my equipment three times and to date you have failed to turn up twice. 150 – if you’re calling from a Virgin Media mobile or mobile. We would like to show you a description here but the site won’t allow us. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. I was assured that I would not be billed the £40 (I'm owed £72 as a. : £25K. on 15-11-2022 15:14. VM sent packaging for equipment which was duly returned. Job description from Virgin Media Salary: £25,000. Expertise in implementing, developing and reviewing procedures. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Booking an engineer is easy with Virgin Media. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. com) to arrange an appointment for our collection team to come round and pick it up. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. Join to view profile Virgin Media. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. can be some cliques in places but for the most part it wasn;t too bad. Broadband. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. 00. I carefully collected my virgin media equipment and sent the package. You can find loads of helpful information on. the enevolope they send is free. Our customer service team is available to help you 24/7. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Virgin Media Gets Very Weak Customer Support Rating. Dave. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. I left Virgin months ago and have arranged for my equipment to be collected. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Connect Mo Jaffery Bradford. Virgin Media is a. This depends on the equipment you want to recycle. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. I have been requested to return my virgin media equipment and i selected a date for an engineer to visit but they never came and no response was provided, i would like to reschedule a collection. £25. I'm sick of waiting for these to be collected and they are gathering dust. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. 1. Virgin Media is a telecommunications company. com to arrange an early pick up of the equipment. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. View, change. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Any help would be. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). co. Not happy with virgin media and thank god I'm not one of their customers. DomesticVery Insightful Person. Or stream, control and manage. 5203876. Peel off this label sticker and place. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. Hi there, very sorry to hear this, have you tried ringing our team. Alternatively, contact CollectPlus for help sending your package. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. However, the contract emailed to me gives the new address for. You can ret. I am moving home and signing up to Virgin Fibre. Proper breaks; 7. You may also wish to ring us on 0345 454 1111, and our team may be able to. Options. on 15-01-2023 17:19. I don't work for Virgin Media. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Debt collectors for no debt. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. 00 so why is it that a customer of virgin is offered so much higher. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). systems. Apologies for any inconvenience. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Delivery of equipment to current home address. on 10-03-2023 19:57. businesssupport@virginmedia. You've come to the right place. Hi SueBW4 👋🏼. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. on 07-02-2023 11:22. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Imagine my surprise then when I today received an email from another debt collection. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 19-01-2022 12:56. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. If there are you can book an engineer online too. Joining in. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Additional. If. K. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Updated 18 Jul 2023. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. QuickStart, set up and connections. Turn on and start the hub. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. Mon-Sat 9am-5pm. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. You can call us between 8am to 4:30pm Monday to Friday. Unfortunately, this job posting is expired. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Mbps average. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. A €60 fee. Wherethen £44 a month. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. New around here? Check out the do's and don'ts, in our Community FAQs. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Networking and WiFi. Breakroom Rating for Virgin Media Based on 126 ratings from their employees See all job reviews About Virgin Media. You may choose to receive a paper bill instead. the job is easy. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. By Phone: Get in touch on 0800 952 2302. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. If we can’t collect it, we’ll send you our free postal returns packaging. Part of your role would include door-to-door sales with new residential and business customers. 5k per year. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. I don’t have, have never had and now will never have a virgin media account. You may choose to receive a paper bill instead. The best way to cancel Virgin Media is over the phone. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Meet the Team. 4. the property has had VM before, you may just get a Quickstart kit delivered. To return your equipment, simply click the link and follow the instructions. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. Virgin Phone Switchover. 12 months’ welcome discount on 12 month minimum term: New customers only. All Rights ReservedSee what you can do. com ) to arrange an appointment for collection team to come round and pick it up. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. All Virgin Media equipment is clearly branded. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting. Find out how to do it yourself, or how to get one of our engineers to help. If you cancel during your minimum term an early disconnection fee will apply. This depends on the equipment you want to recycle. The legal stuff. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. There are separate links for broadband and mobile. You’ll also find straightforward tests that’ll check for faults on your own phone line. In answer to your questions. Step 4. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. reg number. TV on the go. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Full time People enjoy this job; Good employer; Good shift notice. 1) Yes RJ11 plug to BT socket is the adapter. Search job titles. Equipment Collections Representative. com ) to arrange an appointment for our collection team to come round and pick it up. Virgin Media London, England, United Kingdom. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. In addition, this is not a new problem because. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Reply. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Kit collection. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. You’ve clearly mishandled my data for this to happen and I. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). Please look out for a purple envelope, at the top right of the page. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. You don't need to return ethernet or HDMI cables or remote controls. Struggling to pay. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Naturally nobody turned up to collect the box and I've waited in all day. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Activating any extra services, such as V+ or On Demand. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. What till Watch ; Switching ; Virgin Media and O2 ; Help. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. 50: Based on taking the Big Kahuna Cinema & Sports bundle. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. On the agreed day I waited in all day and no one came. About Virgin Media. Hello. HomeI'm sorry if this is the wrong board. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. . Security matters.